Privacy Policy

Last Updated: May 21, 2026

At Connecta ("we", "us", or "our"), your privacy is a priority. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use the Connecta mobile application, website, and related services (the "Service"). By using Connecta, you consent to the practices described in this Policy.

1. Information We Collect

Personal Information

• Name, age, email address, phone number, and account registration details.
• Profile information including photos, descriptions, interests, preferences, and dating profile details.
• Authentication data such as user IDs and authentication provider identifiers.
• Information provided when contacting customer support.

Location Information

• Location data used to show nearby users and improve matching.
• Location updates occur no more than once every 24 hours.
• You may disable location access through your device settings at any time.

Communication Data

• Messages, photos, media, and content shared through the Service.
• Voice and video call metadata, including timestamps, duration, and connection quality information.
• Message activity data such as delivery status and response patterns.

Usage & Technical Information

• Device information, operating system, IP address, and unique device identifiers.
• App interactions, feature usage, and engagement metrics.
• Crash reports, diagnostics, analytics, and performance data.

Payment Information

• Transaction identifiers, token purchases, and subscription details.
• Payments are processed by third-party providers, including Paystack.
• Connecta does not store full payment card details.

2. How We Use Your Information

Matching & Discovery

• Show your profile to potential matches.
• Recommend compatible users based on preferences, interests, activity, and location.
• Improve matching algorithms and personalize your experience.

Communication Services

• Enable messaging, voice calls, and video calls.
• Send notifications, updates, and account-related communications.
• Provide customer support.

Safety & Security

• Verify profile authenticity and user eligibility.
• Detect and prevent fraud, scams, abuse, and security threats.
• Investigate reports and enforce our Terms and Conditions.
• Monitor communication metadata where necessary to maintain platform safety.

Service Improvement

• Analyze usage patterns and performance metrics.
• Develop new features and improve existing functionality.
• Conduct research using anonymized or aggregated information.

3. How We Share Information

We do not sell your personal information.

We may share information:

• With Matches: Information visible on your profile is shared with users according to your privacy settings.
• Service Providers: Authentication, cloud hosting, storage, analytics, customer support, payment processing, and moderation partners.
• Legal Requirements: When required by law, court order, or legal process.
• Safety & Enforcement: To investigate fraud, abuse, scams, or policy violations.
• Business Transfers: During mergers, acquisitions, or asset sales.
• With Your Consent: When you explicitly authorize us to do so.
• Research & Analytics: In anonymized or aggregated form.

4. Privacy Controls & Your Choices

Profile Visibility

• Control what information appears on your profile.
• Hide your profile where available.
• Block specific users.

Location Controls

• Enable or disable location sharing.
• Set matching distance preferences.
• Hide precise location details.

Marketing Communications

• Opt out of promotional emails at any time.
• Continue receiving important account and security notifications.

5. Data Security

We implement administrative, technical, and physical safeguards designed to protect your information.

• Secure servers and encrypted data transmission.
• End-to-end encryption for supported messaging features.
• Access controls and limited employee access.
• Regular security monitoring and updates.
• Fraud prevention and abuse detection systems.

No method of storage or transmission is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain information as long as necessary to:

• Provide and maintain the Service.
• Comply with legal obligations.
• Resolve disputes and enforce agreements.
• Maintain platform security and fraud prevention measures.

Some information may remain in backups or archives for a limited period after deletion.

7. Your Rights

• Access: Request a copy of your personal data.
• Correction: Correct inaccurate information.
• Deletion: Request account and data deletion.
• Data Portability: Request a copy of your data where applicable.
• Withdraw Consent: Where processing relies on consent.
• Opt-Out: Unsubscribe from marketing communications.

Contact privacy@connecta-app.com to exercise these rights.

8. Age Verification & Children's Privacy

Connecta is strictly intended for users aged 18 years or older.

• Age verification measures may be used.
• Accounts belonging to underage individuals will be removed immediately.
• We do not knowingly collect personal information from anyone under 18.

9. Content Moderation & Safety Monitoring

To maintain a safe environment, Connecta may investigate reports, review reported content, and monitor platform activity metadata to detect fraud, abuse, impersonation, scams, harmful conduct, and violations of our Terms and Conditions.

10. International Data Transfers

Your information may be processed or stored in countries other than your own. Appropriate safeguards will be implemented where required.

11. Third-Party Services

Connecta uses third-party services for authentication, cloud hosting, messaging, analytics, storage, payment processing, moderation tools, and communications infrastructure. These providers may have their own privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated through the App or by email. Continued use of Connecta after updates become effective constitutes acceptance of the revised policy.

13. Contact Information

• Privacy: privacy@connecta-app.com
• Data Requests: data@connecta-app.com
• Safety: safety@connecta-app.com
• General Support: support@connecta-app.com

Your trust means everything to us. We are committed to protecting your privacy, maintaining a safe platform, and helping users build meaningful connections through Connecta.